Shipping Policy

 

Estimating Your Delivery Time
Orders are typically shipped out the same day the order is placed as long as the order is placed by 3:00 EST Monday through Friday. If it is after 3:00 EST and you need your order to go out right away, please call our customer service department at 800-519-2814 and we will make every effort to get it out for you that day. After the order has shipped, delivery occurs on average within one to seven business days (based on your location within the United States). Because we are based in Tampa, FL our east coast orders take around 1-3 days, while west coast orders take around 5 business days. You can go to the FedEx website at www.fedex.com or the United States Postal Service website at www.usps.com and select calculate time to estimate your shipping time. Add your zip code and our zip code (33634) and it will provide an exact shipping time. International and Canada orders will take on average 5-10 business days.

Deliveries
All of our packages will be shipped out via the shipping method you choose during checkout: FedEx, UPS or United States Postal Service. All packages will be left at your residence without requiring a signature unless your order is over $250 or you contact us and request a Delivery Confirmation Signature. When you purchase something on our website and your order total is under $250 you are releasing us from any liability associated with leaving the package at your residence. For all shipping methods, if the shipping provider's website claims it has been delivered and you have not received it, you are responsible for contacting the shipping company and filing a claim. If you place an order, we ship it and then you refuse delivery, you are still responsible for paying the shipping charges as well as any charges we incur to return the package to our warehouse.

Free Shipping Promotion
Free shipping will be automatically applied to all orders over the dollar amount specific on the home page, no web code needed. Offer is good for free standard shipping, smart post shipping, or priority shipping (whatever is the least expensive and at the discretion of Fundraising For A Cause) if shipping to a street address or a PO Box address in the contiguous US or a PO Box (but not a street address) in the following US territories: Military addresses/APOs, AK, HI, PR and some rural areas. Not valid on any express or rush shipping service. Not valid on international orders or on previously purchased merchandise. Offer may be cancelled or shipper provider may be modified or changed at any time (i.e. on order confirmation shows fedex and we change and ship it USPS). In the event that merchandise is returned, if the order is under $20.00 we will deduct $5.00 for shipping from the refunded amount. If the order is over $20.01 we will deduct $8.00 or 10% (whichever is greater) from the refunded amount.

Order Cancellation/Changes
All order cancellations must be placed over the phone. If you placed an order and want to cancel it, call us at 800-519-2814. We do not receive order cancellations or changes via email or live chat as we pack and ship the same day.  You MUST call in.